Shop & Shipping Policies

FABRIC

All of our products are handmade. Our shop puts in every effort to align all patterns. There will be slight differences in fabric cuts.

HAIR PRODUCTS

Because we infuse and handmake our own products, color and texture may slightly vary per batch. Products may change with fluctuations in temperature.

REFUNDS/RETURNS/EXCHANGE

For bonnets and shower caps, all sales are final. All haircare products have a 30 day return policy. For any exchanges on bonnets, please contact us within 3 days past delivery date. All bonnets must be returned unworn, free of fragrance, hair and other debris/particles. Customers are responsible for shipment fees for all returned or exchanged items. Please don't hesitate to contact us so we can assist you with your order, return or exchanges.

SHIPPING POLICY

All orders usually ship within 1-4 business days depending on size and/or unless otherwise stated. For larger orders, processing times may vary. All orders from the USA are shipped via USPS, FedEx or UPS and may arrive within 1-5 business days depending on shipment option selected. Estimated delivery date is not always guaranteed. Inclement weather, holidays and other unforeseen factors may affect delivery time. If you have other shipping needs, feel free to contact us.

Once orders are shipped, please contact the shipping carrier for any inquiries. We do not provide shipping services, therefore we cannot answer any questions about packages once in the possession of the shipping carrier.

For orders outside the USA, buyers will be responsible for all duties and taxes applicable to recipient's country. Duties and taxes are not included in price of products and shipping costs. Orders are shipped via DHL, UPS & USPS international. Shipment costs varies.

PRIVACY

All information is used to fulfill orders and communicate with our members and customers. We do not share or sell customer information to third parties.

QUESTIONS??

Please don’t hesitate to contact us with any comments, questions, or special requests. If you need more than what is currently in stock, please email us so that we can accommodate larger orders.